Refund & Cancellation Policy

This policy applies to services and products bought from Di GFX Studio through digfxstudio.com, WhatsApp, invoice or any other channel. If your signed proposal says something different, the proposal applies.

1. One-time projects

This covers logos, branding, websites, video edits and other fixed-scope projects.

• Before work starts: if you cancel within 48 hours of paying the advance and we have not started work, you get a full refund.
• After work starts: the advance covers research, concepts and time already spent, so it is not refundable. If you cancel midway, you pay only for the milestones completed, and any amount paid for milestones not yet started is refunded.
• After final delivery: no refund once final files are delivered or the work goes live.

2. Monthly marketing plans

This covers social media, ads management and SEO plans.

• You can cancel with 15 days’ written notice before your next billing date.
• The month already in progress is not refundable, but you receive all work completed for that month.
• There are no long lock-in contracts unless your proposal specifically includes one.

3. Advertising spend

Ad budgets are paid directly to Meta, Google or other platforms and are controlled by those platforms. We cannot refund ad spend. Unspent balances stay in your own ad account.

4. Digital products

Because digital products such as templates or downloadable files can be accessed immediately, they are not refundable once downloaded or accessed, unless the file is faulty or not as described. In that case we will fix it, replace it or refund you.

5. If we cannot deliver

If we are unable to deliver an agreed service for reasons on our side, we will refund the amount paid for the undelivered part in full.

6. How to request a refund

Email contact@digfxstudio.com or WhatsApp +91 80800 69960 with your name, invoice or order number and the reason. We will reply within 3 working days. Approved refunds are sent to your original payment method within 7 to 10 working days.